Joe Kennedy says:

Thanks for letting me know. To the best of my knowledge, we have had no system wide issues today.

I will have our tech support team follow up with you directly.

Thanks for your patience.

Joe

08-11-2008

Joe Kennedy says:

Thanks again. Please continue to let me know your feedback, observations , etc. as you use the service.

Have a great weekend.

Joe

07-25-2008

Joe Kennedy says:

Thanks for taking the time to write again.

Although it may seem a bit odd, I think the system is doing what we intend. In our framework, thumbs down means "I don't like this song on this station" (as opposed to "I don't like this song generally). So when you indicate that a song shouldn't be played on station A but should be played on station B, we interpret that as a thumbs down for the song on Station A and a thumbs up for it on Station B.

Does that kind of make sense?

Joe

07-24-2008

Joe Kennedy says:

Great to hear that our fix was helpful. We thought you were probably looking for James E. Wall, whom we don't currently have. We have put him on our radar screen.

Thanks for your patience as we sorted through this.

Joe

06-26-2008

Joe Kennedy says:

I think we've figured out the problem. On your station named "My New Age Light", one of the artist "seeds" you gave to define the station, James Wall, is actually a bluegrass artist. Our guess is that you were looking to add a different artist with the same name whose music we don't currently have.

If this makes sense to you, we would suggest deleting James Wall from the station and seeing if that corrects the problem. If you need direction on how to do so, please let me know.

Thanks.

Joe

06-26-2008