Wrong Album Art?
We are currently experiencing a problem that causes some incorrect album cover art to be displayed. It's a pretty small percentage, but often quite humorous when it happens. We are working on a fix.
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To Suggest Music for the Music Genome Project:
Please send an email to
.
Be sure to include the name of the artist and optionally the name of the song and or album.
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Contact Listener Support:
Before contacting listener support, please check the Frequently Asked Questions (FAQ).
For any other questions, please write to us from the email address on your Pandora account, and include answers to the relevant questions below.
(Note: If you no longer have access to the email address on your Pandora account, then please include that email address, as well as the Birth Year and Zip Code on the account).
If you're listening to Pandora on your computer, include the following:
- What exactly do you see here? Is there an error message (if so, what does it say)?
- Are you listening at home or at work?
- What Browser do you use (Internet Explorer, Firefox, Safari)?
- What Operating System do you have (Windows 2000, XP, Vista, 7 or Mac OS-X)?
- What Flash version do you have (Go here http://www.adobe.com/products/flash/about/ to see that)?
If you're listening to Pandora on a mobile device:
- What is the make, model and carrier of your phone?
- Were you able to download the Pandora application successfully?
- What exactly is happening when you open the app?
- Is there an error message (if so, what does it say)?
If you're listening to Pandora on a home-listening device
- What is the manufacturer and model of the device?
- Were you able to set up Pandora on the device?
- Describe any other issues you're having with Pandora.
Please include the above details in an email to
We will get back to you as soon as possible. Thanks!